Monday, November 25, 2013

Week 5: Conflict Management

The session began with an Ice Breaker, followed by the Listening to Understand activity. After the activity, students discussed the importance of effective listening skills and how a lack of those skills can cause problems, and even conflict.

The conflict management presentation allowed students to be able to determine the way they they handle conflict. Participants were asked to create a flow chart of how they handle miscommunication and issues of conflict.

The session finished out with a discussion surrounding the article, a reflection of the night, and reminders and announcements for the next week.

Listening To Understand
Case Studies
Conflict Management Tips
Conflict Management Powerpoint

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